Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the manner in which squeen66 ("squeen66", "the Platform", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "the User", "the Player") who access or use the online gaming and sports betting services provided through squeen66.cam ("the Website").

squeen66 is an online entertainment platform serving primarily Malaysian users, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. We take our obligations in relation to the privacy and security of your personal data extremely seriously. This Policy has been prepared in accordance with applicable data protection standards and reflects our commitment to processing personal data lawfully, fairly, and transparently.

By registering an Account on squeen66, using the Platform's services, or continuing to browse the Website, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not create an Account or use squeen66's services.

Definitions

The following defined terms are used throughout this Policy. These definitions apply consistently across all sections unless context otherwise requires.

Data Controller

squeen66 acts as the Data Controller in respect of all Personal Data collected through the Website and associated Platform services. As Data Controller, squeen66 is responsible for determining the purposes for which Personal Data is processed and for ensuring that such processing is conducted lawfully, fairly, and transparently.

Where squeen66 engages third-party service providers who process Personal Data on its behalf (for example, payment gateway operators, KYC verification platforms, and cloud hosting providers), those third parties act as Data Processors under binding contractual obligations. squeen66 remains responsible for the overall lawfulness of the processing chain.

For all data privacy matters, enquiries, and data subject rights requests, you may contact squeen66's data privacy point of contact through the channels described in Section 17 (Contact Us) of this Policy.

Data We Collect

squeen66 collects the minimum Personal Data necessary to operate the Platform, comply with applicable regulatory obligations, and provide a secure and personalised gaming experience. The categories of data we collect are set out in the table below.

squeen66 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gambling-related indicators), biometric data, or genetic data unless specifically required for KYC or responsible gambling purposes and only with your explicit consent.

How We Collect Your Data

squeen66 collects Personal Data through the following channels and methods:

5.1 Direct Collection

Personal Data provided directly by you during account registration, KYC submission, deposit and withdrawal transactions, contact form submissions, or communications with our customer support team (via live chat, WhatsApp, or email).

5.2 Automated Collection

Technical and usage data collected automatically when you access and navigate the squeen66 Website, including through cookies, web beacons, pixel tags, and server log files. This data is collected regardless of whether you are a registered User or an anonymous visitor.

5.3 Third-Party Sources

squeen66 may receive Personal Data from third-party sources in limited circumstances, including: identity and age verification data from KYC service providers; fraud screening data from payment processors and anti-fraud platforms; and publicly available data sources where applicable for compliance or security purposes. Where data is received from third-party sources, we take reasonable steps to verify that such data was lawfully obtained.

Data Processing — Purposes & Uses

squeen66 processes your Personal Data strictly for the purposes set out below. We do not process Personal Data for purposes that are incompatible with these stated objectives. Each purpose is linked to a defined legal basis, which is addressed in Section 7.

6.1 Account Management

Processing your identity, contact, and technical data to create, maintain, and manage your squeen66 Account, verify your identity at registration, and enable secure access to Platform services.

6.2 Payment Processing

Processing financial data associated with deposits and withdrawals made via Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, 7-Eleven Cliqq, and USDT TRC20. Payment data is processed to facilitate transactions, reconcile accounts, and maintain financial records required for compliance purposes.

6.3 KYC & Regulatory Compliance

Processing identity documents, financial data, and transactional history to satisfy Know Your Customer obligations, verify age eligibility (21+ requirement), prevent money laundering, and fulfil any other applicable regulatory requirements.

6.4 Fraud Prevention & Security

Processing technical, financial, and usage data to detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, unauthorised access, and other security threats to the Platform or individual Player accounts.

6.5 Responsible Gambling Monitoring

Analysing gaming behaviour, deposit patterns, and session data to identify potential indicators of problem gambling and, where applicable, to apply responsible gambling controls such as deposit limit enforcement and self-exclusion processing.

6.6 Customer Support

Using communications data and account information to respond to support enquiries, resolve disputes, and maintain records of interactions for service quality assurance purposes.

6.7 Platform Improvement & Analytics

Using aggregated and anonymised usage data to analyse platform performance, understand Player behaviour patterns, improve game offerings, and optimise the user experience for Malaysian players.

6.8 Marketing Communications

Where you have provided explicit consent, using your contact data to send promotional communications about squeen66 bonuses, new game launches, and platform updates. You may withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing. See Section 14 for further details.

Legal Basis for Processing

squeen66 relies on the following legal bases for processing Personal Data, as appropriate to the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between squeen66 and the Player — including account management, payment processing, and service delivery.
• Legal Obligation: Processing necessary to comply with applicable legal obligations, including KYC requirements, anti-money laundering compliance, and age verification standards.
• Legitimate Interests: Processing conducted in furtherance of squeen66's legitimate interests, including fraud prevention, platform security, responsible gambling monitoring, and platform improvement — provided such interests are not overridden by the rights and interests of the Data Subject.
• Consent: Processing conducted on the basis of your freely given, specific, and informed consent — primarily applicable to marketing communications. Consent may be withdrawn at any time without prejudice to the lawfulness of prior processing.

Data Sharing & Disclosure

squeen66 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. Personal Data may be shared with third parties only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

8.1 Payment Service Providers

Financial data is shared with authorised payment processors — including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, and FPX — solely to the extent necessary to process deposits and withdrawals. These providers are bound by their own privacy and security standards and are not authorised to use your data for any purpose beyond the processing of your transaction.

8.2 KYC & Identity Verification Providers

Identity documents and personal information may be shared with contracted KYC verification service providers for the purpose of confirming your identity and age eligibility. These providers operate under strict data processing agreements with squeen66.

8.3 IT Infrastructure & Cloud Service Providers

Personal Data may be processed by contracted cloud hosting, database management, and IT security service providers that provide the technical infrastructure on which the squeen66 Platform operates. These providers act as Data Processors under binding contractual controls.

8.4 Law Enforcement & Regulatory Authorities

Personal Data may be disclosed to law enforcement agencies, regulatory bodies, or other governmental authorities where squeen66 is legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity.

8.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of squeen66's business, Personal Data held by squeen66 may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and their data rights will be preserved.

Data Retention

squeen66 retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention requirements. The following retention periods apply as a general guide:

• Account Data: Retained for the duration of the active Account relationship and for a period of five (5) years following Account closure, to comply with anti-money laundering and financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable anti-money laundering standards.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Communication Records: Retained for three (3) years from the date of the last communication, for dispute resolution and service quality purposes.
• Marketing Consent Records: Retained for the duration of the marketing relationship and for a period of two (2) years following withdrawal of consent, as evidence of the consent previously given.
• Technical / Log Data: Typically retained for twelve (12) months for security and analytics purposes, unless a longer retention period is required for an ongoing investigation.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents recovery or re-identification.

Data Security

squeen66 implements comprehensive technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes, but is not limited to, the following measures:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the squeen66 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive Personal Data, including KYC documents and financial records, is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Strict role-based access controls ensure that only authorised squeen66 personnel with a legitimate operational need can access Personal Data.
• Two-Factor Authentication: Optional two-factor authentication is available for all Player Accounts to provide an additional layer of access security.
• Fraud Monitoring: Automated and manual fraud monitoring systems operate continuously to detect and respond to unusual Account activity or unauthorised access attempts.
• Security Audits: squeen66 conducts periodic security reviews and vulnerability assessments to identify and address potential weaknesses in our systems.

Notwithstanding the security measures above, no system of data transmission or storage can be guaranteed to be completely secure. squeen66 cannot warrant the absolute security of information transmitted to the Platform over the internet. Players are encouraged to use strong, unique passwords and to maintain the confidentiality of their Account credentials.

In the event of a data security incident that is likely to result in a high risk to the rights and freedoms of affected Players, squeen66 will notify affected individuals in accordance with applicable data breach notification requirements.

Cookies & Tracking Technologies

squeen66 uses cookies and similar tracking technologies to operate the Website, enhance user experience, and collect usage analytics. This section explains the types of cookies we use and how you can manage your preferences.

11.1 Types of Cookies

11.2 Managing Cookies

Strictly necessary and security cookies cannot be disabled without significantly impairing the functionality of the Platform. For functional and analytical cookies, you may manage your preferences through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive notifications when a cookie is being placed. Please note that blocking certain categories of cookies may affect the functionality of the squeen66 Platform.

Your Data Rights

As a Data Subject, you hold the following rights in relation to your Personal Data held by squeen66. These rights are subject to applicable legal limitations and may be exercised by contacting squeen66 using the details in Section 17.

squeen66 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reasons for it.

Minors & Age Policy

The squeen66 Platform is strictly intended for use by individuals aged 21 years and above. squeen66 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted at registration and at the withdrawal stage as part of the KYC process.

If squeen66 becomes aware that an Account has been registered by, or is being used by, an individual under the age of 21, the Account will be immediately closed and all associated Personal Data will be deleted or anonymised in accordance with applicable data protection standards, save for any records required to be retained for compliance purposes.

Marketing Communications

Where you have provided explicit consent, squeen66 may use your contact data (email address, mobile number) to send you promotional communications about platform features, new game launches, bonus offers, and other squeen66 services. Marketing communications are sent in English, with supplementary content available in Bahasa Melayu and Mandarin where preferred by the Player.

You may withdraw your consent to receive marketing communications at any time by: (a) clicking the unsubscribe link included in any marketing email; (b) updating your communication preferences within your Account settings; or (c) contacting squeen66 support directly. Withdrawal of marketing consent will not affect the lawfulness of any marketing communications sent prior to withdrawal.

squeen66 does not share your contact data with third-party advertisers or marketing agencies for their own marketing purposes.

Third-Party Services & Links

The squeen66 Platform may reference or interact with third-party service providers, including payment gateways such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, and FPX. These third-party services are governed by their own separate privacy policies and terms of service, for which squeen66 accepts no responsibility.

Players are encouraged to review the privacy policies of any third-party payment providers they use in conjunction with the squeen66 Platform. squeen66 does not control how these third parties process Personal Data beyond the transaction data shared for the sole purpose of payment processing.

The Website may contain references to third-party organisations (such as responsible gambling support bodies). squeen66 is not responsible for the privacy practices or content of any external websites or services. Players access such external resources entirely at their own discretion and risk.

Policy Amendments

squeen66 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable data protection law, changes in our data processing practices, or changes to the Platform's services. The effective date of the current version of this Policy is displayed prominently at the top of this page.

Where material changes are made to this Policy — particularly where changes may affect your rights or the basis on which your data is processed — squeen66 will notify registered Players by email and/or through a prominent notice on the Platform prior to the changes taking effect. We encourage Players to review this Policy periodically to remain informed of how squeen66 protects their data.

Continued use of the squeen66 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you may request Account closure in accordance with the squeen66 Terms & Conditions.

Contact Us — Data Privacy Enquiries

For all data privacy enquiries, requests to exercise your data subject rights, or to report a concern about the processing of your Personal Data, please contact the squeen66 privacy team using any of the channels below. Our support team is available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin.

squeen66 will acknowledge all privacy-related requests within 2 business days and will endeavour to provide a substantive response within 30 calendar days. For complex requests, we may extend the response period in accordance with applicable data protection standards and will notify you accordingly.